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This article is about a company. For an automotive technology, see eight-wheel drive.

8×8, Inc. is an American provider of cloud communications and customer experience software for businesses.[4] The company offers unified communications, contact center, and communications platform as a service (CPaaS) delivered via a cloud-based architecture.[5] 8×8 is headquartered in Campbell, California. Its common stock trades on the Nasdaq under the ticker symbol EGHT, and the company is led by Samuel Wilson.[6]

History

The company was founded in 1987 by Chi-Shin Wang and Y. W. Sing, formerly of Weitek, as Integrated Information Technology, Inc., or IIT. The name was changed to 8×8 in 1996.[7][8] According to the company, IIT began as an integrated circuit designer.[9] The company produced math coprocessors for x86 microprocessors, as well as Graphics accelerator cards for the personal computer market during the late 1980s. The company later changed its name to 8×8, and began producing products for the videoconferencing market.[9][10]

8×8 went public on the NASDAQ market in 1997.[11] The company moved their trading to NYSE in 2017, under the ticker symbol EGHT.[12][13]

In March 2000, 8×8 relaunched itself as a VoIP service provider under the name Netergy Networks.[14] The company changed its name back to 8×8 in July 2001.[15] 8×8 began trading on the Nasdaq SmallCap Market July 26, 2002.[16] The company’s stock was listed on the New York Stock Exchange for a time before switching back to Nasdaq in November 2022.[17]

In 2003, the company launched a videophone service.[18] In July 2007, after startup SunRocket was liquidated, 8×8 entered an agreement to accept 200,000 of its customers.[19]

Products and Services

The 8×8 platform unifies UCaaS, CCaaS, and CPaaS capabilities, with AI embedded throughout to enhance agent productivity, customer insights, and business outcomes. It also offers a technology partner ecosystem allowing integrations with third-party products.[20]

The platform includes:

Contact Center

Contact Center: Omnichannel routing, agent/supervisor workspaces – AI-driven agent assist and customer self-service – Workforce engagement, quality management, and analytics – SecurePay for compliant transactions – Intelligent directory and proactive outreach[21]

Unified Communications

8×8’s Unified Communications solution includes- 8×8 Work: Cloud telephony, messaging, and video meetings – 8×8 Conversation IQ: Conversational analytics and transcription – 8×8 FrontDesk: Receptionist console – Microsoft Teams integrations, including Operator Connect and Direct Routing – 8×8 Engage: CX beyond the contact center.[22]

CPaaS and APIs

SMS, voice, and video APIs – Authentication and fraud prevention – AI-driven bots and orchestration tools.[23]

Technology Partner Ecosystem (TPES)

8×8 offers integrations with Salesforce, ServiceNow, HubSpot, Google, Microsoft, and over 50 other partners.[24]

Acquisitions

Since its founding in 1987, 8×8 has made several acquisitions of other companies within the VoIP, cloud services, contact center, and video conferencing industries.

In May 1999, 8×8 acquired Odisei[25][26] This was followed, in May 2000, with the acquisition of U|Force,[27] to acquire network and server VoIP technologies.[28][29]

In May 2010, 8×8 acquired Central Host, a California-based managed hosting company.[30] In June 2011, the company announced the acquisition of Zerigo, a Colorado-based cloud services company.[30] In September 2011, 8×8 acquired Contactual, a hosted contact center company. In 2013, it acquired United Kingdom-based Voicenet, another cloud services company.[31]

In May 2015, 8×8 acquired privately held UK-based DXI Ltd., a cloud-based contact center solutions vendor for $26 million in cash and stock. The same month, 8×8 announced the acquisition of MarianaIQ (MIQ), to transform both employee and customer experience.[32] The following month, the company acquired assets of the privately held Quality Software Corp. (QSC) as well as two affiliated companies.[33]

In October 2018, 8×8 acquired Jitsi, an open source tool for chat and video conferencing, from Atlassian.[34] In July 2019, it acquired Wavecell, a CPaaS (communications platform as a service) provider headquartered in Singapore.[35] In January 2020, 8×8 acquired the Finnish startup, callstats.io, a SaaS call quality monitoring service that measures call quality in WebRTC apps.[36]

On December 1, 2021, then-CEO Dave Sipes announced the company intended to acquire Fuze, a CCaaS (contact center as a service) mobile marketing and messaging company for enterprise.[37] The acquisition was publicly confirmed on January 18, 2022.[38][39] In January 2026, it was announced that 8×8 had acquired Singapore-based Maven Lab, expanding its reach within the APAC region.[40]

See also

8×8 has a number of notable competitors in the market:

References

  1. ^ “8×8 grabs big new HQ space in Campbell, where it’s slated to become the city’s largest employer”.
  2. ^ “8×8 Selects New Company Headquarters in Campbell, Calif. Amidst Rapid Growth”. 8×8 (Press release). July 18, 2019. Retrieved November 30, 2020.
  3. ^ “8×8, Inc. 2024 Fiscal Annual Report (Form 10-K)”. United States Securities and Exchange Commission. May 21, 2024.
  4. ^ “8X8 Stock Price | EGHT Stock Quote, News, and History | Markets Insider”. markets.businessinsider.com. Business Insider. December 17, 2025. Retrieved January 6, 2026.
  5. ^ “8×8 Reviews, Ratings & Features 2026 | Gartner Peer Insights”. gartner.com. Gartner. Retrieved January 6, 2026.
  6. ^ Mitchell, Charlie (May 31, 2023). “8×8 Names Samuel C. Wilson as Full-Time CEO”. cxtoday.com. CX Today. Retrieved January 6, 2026.
  7. ^ “8×8 Celebrates 25 Years of Communications Innovation and Leadership”. globenewswire.com. GlobeNewswire. February 6, 2012. Retrieved February 20, 2026.
  8. ^ Daisy Chan (December 1, 2004). “Best New Gadgets”. money.cnn.com. Archived from the original on April 18, 2008. Retrieved December 21, 2020.
  9. ^ a b Barker, Colin. “Next-generation VoIP: Connecting up communications silos with the cloud”. ZDNet. Retrieved November 5, 2019.
  10. ^ “Effective Marketing of VoIP Services”. www.tmcnet.com. Retrieved November 5, 2019.
  11. ^ “8×8 CEO on big ambitions, outgrowing its new HQ: ‘The tide’s about to hit and we are there’“. bizjournals.com. Retrieved November 5, 2019.
  12. ^ “FORM 10-K”. Securities and Exchange Commission. 2007. Retrieved January 21, 2009.
  13. ^ “EGHT.N – 8×8, Inc. Profile”. reuters.com. Retrieved November 5, 2019.
  14. ^ “8×8 changes name to Netergy Networks, focuses exclusively on voice over IP”. EE Times. March 3, 2000. Retrieved November 13, 2019.
  15. ^ “8X8 Inc” (PDF). SEC. Retrieved November 13, 2019.
  16. ^ “8X8, inc” (PDF). Retrieved November 13, 2011.
  17. ^ “8×8 to Transfer Stock Listing to Nasdaq” (Press release). Business Wire. November 1, 2022.
  18. ^ “8×8 Signs Agreement With TCS to Provide E911 Capabilities for All Packet8 Subscribers” (Press release). PR Newswire. October 11, 2005. Archived from the original on October 14, 2007. Retrieved January 21, 2008.
  19. ^ Hart, Kim (July 19, 2007). “For SunRocket Customers, Sounds of Silence”. The Washington Post. Retrieved August 23, 2010.
  20. ^ Fisher, Rhys (April 11, 2025). “The Forrester Wave for CCaaS Platforms 2025: Top Takeaways”. CX Today. Retrieved February 24, 2026.
  21. ^ “8×8 Contact Center Reviews & Ratings 2026 | Gartner Peer Insights”. www.gartner.com. Retrieved February 24, 2026.
  22. ^ “2025’s Top UCaaS Providers: RingCentral, Vonage, 8×8”. Channel Futures. Archived from the original on October 27, 2025. Retrieved February 24, 2026.
  23. ^ Reporter, Staff (April 25, 2025). “8×8 bags SBR International Business Awards 2025 for CPaaS solution | Singapore Business Review”. sbr.com.sg. Retrieved February 24, 2026.
  24. ^ “2025’s Top UCaaS Providers: RingCentral, Vonage, 8×8”. Channel Futures. Archived from the original on October 27, 2025. Retrieved February 24, 2026.
  25. ^ Clampet, Elizabeth (May 13, 1999). “8×8 Acquires Firm To Enhance IP Telephony”. internetnews.com. internetnews.com. Retrieved February 20, 2026.
  26. ^ “8×8 Completes Acquisition of IP Telephony Software Developer”. Business Wire. May 25, 1999. Retrieved January 21, 2009.
  27. ^ “Netergy Networks to Acquire Uforce”. Securities Exchange Commission. May 23, 2000. Retrieved January 21, 2009.
  28. ^ “Company News; Netergy Networks to Purchase Closely Held Uforce”. The New York Times. May 20, 2000. ISSN 0362-4331. Retrieved November 5, 2019.
  29. ^ “Technology Briefs”. Wall Street Journal. May 26, 1999. ISSN 0099-9660. Retrieved November 5, 2019.
  30. ^ a b “8×8 Acquires Cloud Call Center Provider Contactual”. www.destinationcrm.com. September 16, 2011. Retrieved November 4, 2019.
  31. ^ “8×8 CEO Has a Tiger by the Tail”. Insight for the Connected Enterprise. February 7, 2016. Retrieved November 4, 2019.
  32. ^ “8×8 Acquires MarianaIQ to Strengthen AI Capabilities for Enterprise Communications”. BusinessWire (Press release). 8×8. May 15, 2018. Retrieved July 2, 2021.
  33. ^ Haranas, Mark (June 19, 2015). “8×8 Goes On Acquisition Spree With $170M ‘War Chest’“. CRN. Archived from the original on November 12, 2023.
  34. ^ Lunden, Ingrid (October 29, 2018). “Atlassian sells Jitsi, an open-source videoconferencing tool it acquired in 2015, to 8×8”. TechCrunch. Archived from the original on November 4, 2019. Retrieved November 4, 2019.
  35. ^ Condon, Stephanie (July 17, 2019). “8×8 acquires Wavecell to expand cloud communications footprint”. ZDNet. Retrieved November 4, 2019.
  36. ^ “8×8, Inc. Reports Third Quarter Fiscal 2020 Financial Results”. BusinessWire (Press release). 8×8. February 4, 2020. Archived from the original on July 9, 2021. Retrieved July 2, 2021.
  37. ^ Sipes, Dave (December 1, 2021). “8×8 to Acquire Fuze”. 8×8. Retrieved January 8, 2025.
  38. ^ Gately, Edward (January 18, 2022). “8×8 Completes $250 Million Fuze Acquisition, Increasing Global Reach”. channelfutures.com. Channel Futures. Retrieved February 20, 2026.
  39. ^ Sipes, Dave (January 18, 2022). “Welcome Fuze to the 8×8 Team”. 8×8. Retrieved January 8, 2025.
  40. ^ “MSN”. www.msn.com. Retrieved February 2, 2026.